We can accept returns on pantry and longer shelf-life products if a satisfactory reason is provided and requested within 7 days of order collection. Faulty and/or damaged good may be returned up to 7 days of collection – we will of course aim to offer a suitable replacement at the time.
Fresh, non-sealed perishable goods cannot be returned once accepted by the customer due to hygiene and food safety reasons. Please get in touch via [email protected] if you have any questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
All returns need to be sent back to us and/or evidance of the product not being fit for purpose must be supplied.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] we will arrange the exchange.
If the item was marked as a gift when purchased and collected directly by you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order collected by themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you send your products to The Rustico Deli & Restaurant, 83-87 Risbygate St, Bury Saint Edmunds IP33 3AQ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.